Support
Questions, problems, a wrong bus time or a price that looks off: write to us and a person reads it.
Writing from the email on your account helps us find it. Please never send your password.
In an emergency
Call 112 (general emergency), 129 (police), 127 (ambulance) or 128 (fire). Don't wait for an email reply. These numbers and the SOS button are free in the app for everyone.
Common questions
- Does the Trip Pass auto-renew?
- No. The Trip Pass and Lifetime access are one-time purchases with no recurring subscription. You can schedule the Trip Pass to start up to 60 days ahead.
- I bought a pass on another device. How do I get it back?
- Sign in with the same account, open your account in the app and tap Restore purchases. Purchases are tied to your Apple Account, so use the same one on both devices.
- How do I ask for a refund?
- Apple handles payments and refunds for the App Store. Request one at reportaproblem.apple.com. We never see your card details.
- What works offline?
- Open Offline packs in the Guide tab to download a region (central Tirana is free). A pack keeps the map, places, essential phrases, bus and furgon routes and emergency contacts on your phone.
- Something in the app is wrong or out of date.
- Tell us at support@landofeagles.app with the place or route name. Places and trails come from OpenStreetMap, so fixes made there also reach the app with the weekly update.
- How do I report a review or a user?
- Use the report option on the review or price report, or block the user from their post. We review every report and remove content that breaks the terms of use.
- How do I delete my account?
- In the app, open your account and tap Delete account. It removes your account and everything linked to it straight away. You can also follow the steps on the account deletion page.
- What data does the app collect?
- As little as it can. The privacy policy lists everything, including what goes to OpenAI when you use the AI features and how to ask for a copy of your data.